Clarity. Alignment. Growth.

 

Experience strategy that drives measurable impact.

We help leadership teams eliminate friction and align customer, employee, and partner experiences with business outcomes.

You’ll know what’s happening, why it’s happening, and exactly where to act next.

Where Insight Becomes Advantage

Revenue Uplift

Smarter insights. Greater returns.
Increase revenue per customer by eliminating friction and amplifying the value customers experience across the journey.

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Workforce Efficiency

Profitability starts with empowered people.
Boost productivity and profitability per employee by aligning internal experience with performance goals.

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Journey Clarity

See what your customers, employees, and partners are really experiencing.
Map the full experience—across silos, channels, and roles—to uncover the gaps that are costing you loyalty.

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Strategic Unity

One vision. One voice. Total momentum.
Align leadership, teams, and systems with a unified strategy that drives faster, coordinated execution.

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How We Help

Experience Strategy

Design the roadmap that aligns experience with growth.
Co-create a strategic plan rooted in customer, employee, and partner insight—built to drive real business impact.

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Insights & Analytics

Know what’s happening—and why.
Use human insight and predictive analytics to surface root causes, prioritize actions, and prove ROI.

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Experience Enablement

Make better experiences real.
Deliver the systems, workflows, and engagement programs that bring your strategy to life—consistently and at scale.

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“Companies that lead in CX outperform laggards by nearly 80% in revenue growth.”

— Forrester via Qualtrics XM Institute

Diving into the sea, underwater view looking up to water surface, backlit.

Experience Strategy That Delivers

Since 1995, Highdive has been a strategy and research consultancy helping organizations align experience with measurable business outcomes.
We blend data science, predictive analytics, and candid human insight to help our clients understand what’s happening, why it’s happening, and what to do next.
We’ve partnered with global enterprises, nonprofits, and mission-driven organizations—often during moments of growth or transformation—to deliver clarity, strategic alignment, and measurable, lasting impact.

What they Say

  • “Working with Cindi Hazel has been a great pleasure. She is incredibly flexible, available, responsive, and professional and helped create a Web site that is constantly praised for its depth, easy navigation and quality. Cindi has wonderful ideas but was totally open to all of ours as well. She saved the day for us when we were under an incredible deadline, taking over work on our site from another company that was not able to meet our needs. When we worried that things were not going to be done in time she always calmingly said, ‘It will all get done, don’t worry. We’ll make it happen.’ And she did! We can’t wait to work on another project with her.”
    - Hana Jindrova and John DeGraaf,
    Producers
    KCTS TV/9, Seattle
  • “I have worked with Cindi Hazel as both a vendor and a strategic partner and have consistently appreciated the range of her expertise, her depth of forethought and her commitment to getting the job done right; on time and on budget. She reliably thinks beyond the immediate payoffs to the scalability and longevity of any solution and often helps clients to cut their anticipated costs by introducing more streamlined and cost-effective means of reaching the project objective. I have recommended Cindi to friends, colleagues and my own clients and continue to do so with confidence.”
    - Helen LoweBill & Melinda Gates Foundation
  • “Thank you thank you thank you. Your team was amazing to work with. I appreciate all the advice and the ability to bring our business and technical teams together. You have been great. This site will put the competition to shame!”
    - Miguel EscobarT-Mobile
  • “I wanted to let you know what a great tool you’ve created for us at the Bill & Melinda Gates Foundation. Your help in creating an online database of our extensive photo/video collection has allowed us to dramatically improve our media sourcing process– I quite honestly don’t know how we could function without it. I especially appreciated your ability to handle the full breadth of technical requirements– from structuring the data to arranging for Web hosting– that this project included. It was a real pleasure to work with you on this project. Thanks again for all of your hard work!”
    - Corrie FrazierBill & Melinda Gates Foundation

We've had the PLEASURE of working with some PRETTY COOL companies

Experience drives revenue, loyalty, and growth. Let’s shape it with intention.

 

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