Customer Experience Strategy Consulting Firm

Clarity. Alignment. Growth.

When your customers, employees, and technology aren’t aligned, it costs you — in revenue, loyalty, and time. Highdive finds where the friction is, and exactly what to do about it.

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We help leadership teams see what's actually happening across customer, employee, and partner experience — and build the strategy to fix it. Including whether AI is helping or quietly making things worse.

You’ll know what’s happening, why it’s happening, and exactly where to act next.

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Where Insight Becomes Advantage

Revenue Uplift

Smarter insights. Greater returns.
Eliminate the friction that costs you customers. We identify exactly where revenue is leaking across the journey — and how to stop it.

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Workforce Efficiency

Profitability starts with empowered people.
When employees can’t do their best work, customers feel it. We align internal experience with the outcomes your business actually needs.

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Journey Clarity

See what your customers, employees, and partners are really experiencing.
Map the full experience across silos, channels, and roles — and uncover the gaps that are costing you loyalty.

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Strategic Unity

One vision. One voice. Total momentum.
Align leadership, teams, systems, and AI investments with a unified strategy that drives faster, coordinated execution.

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How We Help

Experience Strategy

Design the roadmap that aligns experience with growth.
Co-create a strategic plan rooted in customer, employee, and partner insight — built to drive real business impact.

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Insights & Analytics

Know what’s happening—and why.
Use human insight and predictive analytics to surface root causes, prioritize actions, and prove ROI.

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AI Readiness

Know before you spend.
Most AI initiatives fail not because of the technology — but because nobody mapped the human experience first. We pressure-test your AI plans against how your people actually work and what your customers actually need.

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“Companies that lead in CX outperform laggards by nearly 80% in revenue growth.”

— Forrester via Qualtrics XM Institute

Diving into the sea, underwater view looking up to water surface, backlit.

Experience Strategy That Delivers

Since 1995, Highdive has helped organizations align experience with measurable business outcomes — through growth, transformation, and now the AI era.

We blend data science, predictive analytics, and candid human insight to tell you what’s happening, why it’s happening, and what to do about it. Not a report that sits in a drawer. A plan your team can actually execute.

We work with mid-market and enterprise organizations across healthcare, technology, government, and consumer sectors — often at inflection points: a growth push, an AI initiative, or an M&A event where customer and employee experience directly affects valuation and due diligence outcomes.

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What they Say

″
“Working with Cindi Hazel has been a great pleasure. She is incredibly flexible, available, responsive, and professional and helped create a Web site that is constantly praised for its depth, easy navigation and quality. Cindi has wonderful ideas but was totally open to all of ours as well. She saved the day for us when we were under an incredible deadline, taking over work on our site from another company that was not able to meet our needs. When we worried that things were not going to be done in time she always calmingly said, ‘It will all get done, don’t worry. We’ll make it happen.’ And she did! We can’t wait to work on another project with her.”
- Hana Jindrova and John DeGraaf,
Producers, KCTS TV/9, Seattle
″
“I have worked with Cindi Hazel as both a vendor and a strategic partner and have consistently appreciated the range of her expertise, her depth of forethought and her commitment to getting the job done right; on time and on budget. She reliably thinks beyond the immediate payoffs to the scalability and longevity of any solution and often helps clients to cut their anticipated costs by introducing more streamlined and cost-effective means of reaching the project objective. I have recommended Cindi to friends, colleagues and my own clients and continue to do so with confidence.”
- Helen Lowe, Bill & Melinda Gates Foundation
″
“Thank you thank you thank you. Your team was amazing to work with. I appreciate all the advice and the ability to bring our business and technical teams together. You have been great. This site will put the competition to shame!”
- Miguel Escobar, T-Mobile
″
“I wanted to let you know what a great tool you’ve created for us at the Bill & Melinda Gates Foundation. Your help in creating an online database of our extensive photo/video collection has allowed us to dramatically improve our media sourcing process– I quite honestly don’t know how we could function without it. I especially appreciated your ability to handle the full breadth of technical requirements– from structuring the data to arranging for Web hosting– that this project included. It was a real pleasure to work with you on this project. Thanks again for all of your hard work!”
- Corrie Frazier, Bill & Melinda Gates Foundation

We help leadership teams see what's actually happening across customer, employee, and partner experience — and build the strategy to fix it. Including whether AI is helping or quietly making things worse.

You’ll know what’s happening, why it’s happening, and exactly where to act next.

Where Insight Becomes Advantage

Revenue Uplift

Workforce Efficiency

Journey Clarity

Strategic Unity

How We Help

Experience Strategy

Insights & Analytics

AI Readiness

“Companies that lead in CX outperform laggards by nearly 80% in revenue growth.”

Experience Strategy That Delivers

What they Say

We've had the PLEASURE of working with some PRETTY COOL companies

Experience drives revenue, loyalty, and growth. Let’s shape it with intention.

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